Terms of Service

Effective Date: February 20, 2026

Welcome to BrazilOpals. By browsing and using the website brazilopals.com, operated by the legal entity J. DE C. RAMALHO - ME (registered under CNPJ No. 10.157.844/0001-02), you express your agreement with these Terms of Service and applicable Brazilian legislation. If you do not agree with the guidelines set forth herein, we recommend that you discontinue the use of this website.

Section 1 – General Conditions and Website Use By accessing this portal, you assume the status of a User. You are granted a limited license to view the content strictly for personal purposes. It is strictly prohibited to:

  • Use our products for illegal or unauthorized purposes;

  • Transmit viruses, malware, or any code of a destructive nature. We reserve the right to refuse service to anyone, at any time, for any justified reason.

Section 2 – Registration and Age of Majority To complete commercial transactions, the user declares to have reached the legal age of majority according to their jurisdiction of residence. The User is entirely responsible for the accuracy of the registration data provided. The identification of fraudulent information may result in the immediate cancellation of orders and accounts.

Section 3 – Cookies, Privacy, and Third-Party Links The use of this store is governed by our Privacy Policy. Occasionally, we may provide links or tools from external partners (such as tracking systems). We are not responsible for the content, policies, or practices of third-party websites, and access to them is entirely the User's responsibility.

Section 4 – Commercial Operations (Prices, Descriptions, and Inventory) We strive to ensure that the visual and descriptive representations of our products (including gemstones and jewelry) are as accurate as possible. However, please note that:

  • Prices and Availability: Prices and inventory levels are subject to change without prior notice.

  • Corrections: We reserve the right to correct typographical errors, inaccuracies, or omissions in descriptions or prices at any time.

  • Cancellations: In the event of orders canceled due to pricing inconsistencies or unavailable items, the customer will be promptly notified, and a full refund will be issued immediately.

Section 5 – Payments and Financial Security We accept payments via Credit Card, PIX (for Brazilian customers), and other designated international payment methods. All financial operations are executed through certified and encrypted payment gateways. BrazilOpals does not keep records of sensitive card data in its internal databases. See more on our payment policies page: Payment Policy.

Section 6 – Prohibited Uses The use of the website is prohibited for:

  • Engaging in unlawful acts;

  • Violating national or international regulations;

  • Infringing on intellectual property rights;

  • Disseminating false, abusive, or misleading information.

Section 7 – Intellectual Property All digital assets displayed (texts, artwork, logos, photography, and icons) are the exclusive property of BrazilOpals or its licensors, protected by copyright laws. The reproduction, copying, or exploitation of any part of the service without prior written authorization is expressly prohibited.

Section 8 – Exemption and Limitation of Liability BrazilOpals seeks to offer a highly available service; however, we do not guarantee that browsing will be uninterrupted or completely free of technical flaws. Our liability is limited to compliance with the legal obligations set forth in the Brazilian Consumer Protection Code (CDC) and applicable international trade laws.

Section 9 – Modifications and Severability We may update these Terms periodically. If any provision of this document is deemed void or ineffective by a judicial authority, such decision shall not affect the validity and enforceability of the remaining provisions contained herein.

Section 10 – Governing Law and Jurisdiction These terms are governed by and construed in accordance with the laws of the Federative Republic of Brazil. To resolve any disputes arising from this agreement, the jurisdiction of the registered address of BrazilOpals (Teresina - PI, Brazil) is hereby elected.

Section 11 – Third-Party Links Our website may contain links to partner websites. We do not review the content of these sites and are not responsible for the privacy practices of third-party websites. Accessing these links is at the User's own risk.

Section 12 – Related Policies For a complete understanding, please also review our: Privacy Policy | Return and Refund Policy | Shipping Policy | Payment Policy

Contact and Identification Information:

  • Company name: BrazilOpals

  • Legal name: J. DE C. RAMALHO - ME

  • CNPJ: 10.157.844/0001-02

  • Address: Rua Professor Jose Amavel 568, Cabral, Teresina - PI, Zip Code: 64000-550, Brazil.

  • E-mail: contact@brazilopals.com

  • Phone: +55 (99) 99999-9999

  • Business Hours: Monday to Friday from 9:30 a.m. to 5:30 p.m. (We do not provide in-person service).

  • Time zone: (GMT-03:00) — Brasília Standard Time (São Paulo)

  • Response time: We respond within 1 business day.