Privacy Policy

Effective Date: February 20, 2026

BrazilOpals, operated by the legal entity J. DE C. RAMALHO - ME (registered under CNPJ: 10.157.844/0001-02), values the security of its users and is committed to protecting the privacy of every customer. This document details the methods of collecting, storing, and using your information when interacting with the website brazilopals.com.

By browsing our platform, you acknowledge the guidelines established here, which operate in strict compliance with the Brazilian General Data Protection Law (LGPD – Law No. 13,709/2018) and international data protection standards. For further clarification, our support team is available via email at contact@brazilopals.com.

Section 1 – Collection and Use of Personal Data We collect information at strategic moments of your shopping experience:

  • Registration and Order Checkout: Full name, ID/Tax Number, email, phone number, and billing/shipping address. These details are essential for tax compliance (invoice issuance) and logistics operations.

  • Browsing Data: IP address, browser specifications, operating system, and clicking behavior on the pages. These metrics help us improve site performance and prevent security incidents.

  • Customer Service Channels: If the user uses phone or email for support, the information provided will be processed for the sole purpose of resolving demands and providing technical assistance regarding our gemstones and services.

Section 2 – Definitions and Transparency For the purposes of this policy, "Personal Data" refers to any information capable of identifying an individual (such as name, ID, email, and location). The processing of this information occurs exclusively for legitimate and transparent purposes, ensuring proper protection against unauthorized access.

Section 3 – Financial Security and PCI-DSS The integrity of your payment information is our absolute priority:

  • SSL Protection: We implement encryption on all pages of our platform.

  • Banking Secrecy: In compliance with international PCI-DSS standards, BrazilOpals does not store credit card data on its own servers. All payment processing is executed within the financial operator's secure, shielded environment.

Section 4 – Data Sharing and Non-Sale BrazilOpals publicly commits to never sell, trade, rent, or commercialize your personal data with third parties for advertising purposes. Information sharing only occurs with essential partners necessary for our operations, including:

  • Payment Gateways: For the secure validation and processing of financial transactions;

  • Logistics Operators: To ensure your gemstone or jewelry reaches its destination correctly and securely;

  • Infrastructure Providers: To ensure system stability and encrypted cloud storage;

  • Government Authorities: Only upon legal requirement, court orders, or mandatory tax obligations.

Section 5 – Use of Cookies and Tracking Technologies We use cookies to customize your journey. These small files record your preferences to optimize your browsing experience:

  • Essential Cookies: Necessary for maintaining the shopping cart and session authentication.

  • Analytical Cookies (Google Analytics): Provide statistical data on visitor interaction with the store.

  • Advertising Cookies (Google Ads/Facebook): Display offers aligned with your interest profile based on previous views.

  • User Control: It is possible to disable or manage cookies directly in your browser settings, keeping in mind that this may impact certain site functionalities.

Section 6 – International Data Transfers Due to the use of global technologies (such as cloud services), some data may be processed outside of Brazil. We guarantee that our international partners maintain levels of data protection equivalent to those required by Brazilian legislation and global standards.

Section 7 – User Rights You have full control over your data. At any time, you can contact our support team at contact@brazilopals.com to request:

  • Confirmation that your data is being processed;

  • Access, correction, or updating of inaccurate information;

  • Permanent deletion of your data from our database (except for mandatory legal or tax retention obligations).

Section 8 – Changes to this Policy We reserve the right to update this document to reflect operational improvements or adjustments to new laws. We recommend periodically reviewing this page to stay informed.

Section 9 – Minors' Privacy BrazilOpals does not intentionally collect information from individuals under the age of 18. Our services are intended for adults with full legal capacity. If we identify the accidental collection of data from minors, we will proceed with immediate removal.

Contact and Identification Information:

  • Company name: BrazilOpals

  • Legal name: J. DE C. RAMALHO - ME

  • CNPJ: 10.157.844/0001-02

  • Address: Rua Professor Jose Amavel 568, Cabral, Teresina - PI, Zip Code: 64000-550, Brazil.

  • E-mail: contact@brazilopals.com

  • Phone: +55 (99) 99999-9999

  • Business Hours: Monday to Friday from 9:30 a.m. to 5:30 p.m. (We do not provide in-person service).

  • Time zone: (GMT-03:00) — Brasília Standard Time (São Paulo)

  • Response time: We respond within 1 business day.