Effective Date: February 20, 2026
At BrazilOpals, our commitment is to deliver your opals and precious stones with maximum speed, security, and total transparency. As specialists who oversee everything from extraction and cutting to dispatch, we guarantee every step so that your order leaves our facility in perfect condition. We ship our products to customers throughout Brazil and worldwide.
1. Our Partners and Coverage To ensure our gemstones reach every city in Brazil (and international destinations) with complete integrity and security, we use the services of the Brazilian Post and Telegraph Corporation (Correios), along with partner carriers for global shipments, as our main logistics operators.
2. Deadlines and Delivery Methods The total time for the product to reach you is the sum of our processing/certification period and the carrier's transit time.
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Processing: Includes opal selection, issuance of the certificate of authenticity, technical inspection, and reinforced security packaging.
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Transit: The period the item is in the possession of Correios or the partner carrier (Note: International transit times may vary and will be shown at checkout).
3. Monitoring and Tracking Transparency is a priority. As soon as your order is dispatched, you will automatically receive an email containing the tracking code and a link to monitor the delivery status of your jewelry or gemstone in real time through our page: Track Your Order.
4. Order Cut-off Time To optimize our shipping process, orders confirmed by 2:00 PM (Brasília Time) enter the processing queue on the same business day. Requests made after this time, or on holidays and weekends, will begin preparation on the next available business day.
5. Incidents: Damages or Losses Because we handle precious stones and high-value items that require extreme care, we have strict protocols for unforeseen events:
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Transport Damages: Issues such as chipped stones, damage, or tampering with the security packaging caused by shipping must be reported within 7 days of receipt by emailing contact@brazilopals.com, attaching photos of the damage and the box.
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Losses: If the tracking confirms the loss of the item or the delivery time exceeds the limit without justification, we guarantee the reshipment of an opal of equivalent quality (at no cost) or a full refund of the amount paid, according to your preference.
6. Address Responsibility BrazilOpals ships exactly to the address registered at the time of purchase. We ask for extra attention when filling out your details. If the delivery cannot be completed due to incorrect information provided by the customer, the costs of a new shipment will be the buyer's responsibility.
7. Returns and Refunds We fully respect the Brazilian Consumer Protection Code:
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Buyer's Remorse: You have up to 7 calendar days after receipt to request the return of your gemstone.
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Defects and Non-conformities: Reports of technical issues must be made within 90 days of delivery, in accordance with Art. 26 of the Consumer Protection Code.
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Refunds: The refund will be processed via PIX or Credit Card (according to the original payment method) after the opal returns to our facility and passes our gemological integrity analysis.
See more in our return and refund policies: Return and Refund Policy.
Contact and Identification Information:
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Company name: BrazilOpals
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Legal name: J. DE C. RAMALHO - ME
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CNPJ: 10.157.844/0001-02
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Address: Rua Professor Jose Amavel 568, Cabral, Teresina - PI, Zip Code: 64000-550, Brazil.
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E-mail: contact@brazilopals.com
- Phone: +55 (99) 99999-9999
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Business Hours: Monday to Friday from 9:30 a.m. to 5:30 p.m. (We do not provide in-person service).
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Time zone: (GMT-03:00) — Brasília Standard Time (São Paulo)
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Response time: We respond within 1 business day.